Payment Policy

Secure Transactions

Your Financial Security Matters

At Prismix, we understand that purchasing premium eyewear represents a significant investment in your personal style and eye protection. Our payment infrastructure is designed with multiple layers of security to ensure every transaction is protected from the moment you add items to your cart until your order confirmation arrives. We have partnered with industry-leading payment processors who maintain the highest standards of financial data protection, employing advanced encryption technologies that safeguard your sensitive information throughout the entire purchasing journey.

Accepted Payment Methods

We offer comprehensive payment flexibility to accommodate our diverse customer base across Poland and international markets. Our checkout system accepts all major credit cards including Visa, Mastercard, American Express, and Discover, each processed through secure payment gateways that comply with international financial regulations. For customers who prefer alternative payment solutions, we integrate with popular digital wallet services that provide additional layers of transaction security. Bank transfer options are available for larger orders, offering direct account-to-account transfers that eliminate intermediary processing fees. We continuously evaluate emerging payment technologies to expand our options while maintaining unwavering security standards, ensuring you can complete your purchase using the method that provides you with the greatest confidence and convenience.

Encryption and Data Protection

Every payment processed through our platform benefits from military-grade SSL encryption that creates a secure tunnel between your device and our servers. This encryption transforms your payment information into complex code that cannot be intercepted or decoded by unauthorized parties during transmission. Our systems never store complete credit card numbers on our servers; instead, we utilize tokenization technology that replaces sensitive data with unique identification symbols that retain essential information without compromising security. Our infrastructure undergoes regular security audits conducted by independent cybersecurity firms who verify our compliance with Payment Card Industry Data Security Standards. These rigorous evaluations ensure our protective measures evolve alongside emerging digital threats, maintaining a fortress around your financial information that adapts to the changing landscape of online commerce security.

Transaction Processing Timeline

When you complete a purchase, our system initiates an immediate verification process with your financial institution to confirm fund availability and transaction legitimacy. This authorization typically completes within seconds, allowing you to receive instant order confirmation. However, the actual charge to your account follows a carefully structured timeline designed to protect both parties in the transaction. For credit card purchases, authorization occurs immediately, but the final charge processes only when your order ships from our Poznań facility. This approach ensures you are never charged for items that cannot be fulfilled, providing transparency and fairness throughout the purchasing process. Bank transfers require additional processing time as financial institutions verify and transfer funds between accounts, typically completing within two to four business days depending on your banking provider's procedures and the specific transfer method selected during checkout.

Buyer Protection and Dispute Resolution

Every transaction conducted through Prismix automatically includes comprehensive buyer protection that safeguards your investment in our interchangeable lens eyewear systems. If you encounter any discrepancies between your order and the received products, our customer protection protocols provide clear pathways for resolution. Unauthorized charges on your account trigger immediate investigation procedures where we work directly with payment processors to identify transaction irregularities and implement corrective measures. For legitimate disputes regarding product quality, shipping errors, or service concerns, our dedicated resolution team reviews each case individually, examining order documentation, communication records, and product specifications to determine appropriate remedies. This commitment to fair treatment extends beyond legal requirements, reflecting our fundamental belief that customer satisfaction forms the foundation of sustainable business relationships in the premium eyewear market.

Currency and International Transactions

Our pricing displays primarily in Polish Złoty, reflecting our base of operations in Poznań, though our checkout system automatically accommodates international customers through dynamic currency conversion. When processing payments from foreign accounts, our system calculates real-time exchange rates that reflect current market conditions, ensuring transparent pricing without hidden conversion fees. International transaction fees may apply depending on your card issuer's policies regarding foreign purchases, and we encourage customers to review their financial institution's international transaction terms before completing checkout. For significant international orders, we can arrange invoice payments in your local currency to minimize exchange rate volatility and provide clearer cost projections for budgeting purposes, demonstrating our commitment to accessible premium eyewear regardless of geographic boundaries.